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Terms and Conditions
Welcome to Pet Novus. By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases or using our services.
Website Use
1. You must be at least 18 years old to use this website or have the permission of a legal guardian.
1.2. You are responsible for maintaining the confidentiality of your account information and password. Any actions taken under your account are your sole responsibility.
1.3. You agree not to use this website for any unlawful or prohibited purposes.
Products and Pricing
2.1. All products listed on our website are subject to availability.
2.2. We reserve the right to modify product prices and specifications at any time without prior notice.
2.3. The prices displayed on our website are in US Dollar, and they do not include taxes or any other additional charges unless otherwise stated.
Orders and Payment
3.1. By placing an order, you agree to purchase the selected products at the stated price.
3.2. We accept various payment methods, and all payments must be made in full before the order is processed and shipped.
3.3. In the event of payment failure, we may cancel or suspend your order at our discretion.
Shipping and Delivery
4.1. We offer free shipping to the US. Shipping times may vary depending on your location and other factors beyond our control.
4.2. We aim to process and ship orders promptly, but we cannot guarantee specific delivery dates.
4.3. Any customs duties, taxes, or additional fees imposed by your country are your responsibility.
Returns and Refunds
5.1. If you receive a damaged or defective product, please contact us within 3 days of receiving the order to initiate a return or refund process.
5.2. We may request evidence, such as photos or videos, to support your claim.
5.3. Refunds will be issued within 7 business days after the return is approved and the product is received.
Privacy Policy
6.1. We value your privacy and handle your personal information in accordance with our Privacy Policy.
6.2. By using this website, you consent to the collection, use, and sharing of your data as described in our Privacy Policy.
Intellectual Property
7.1. All content on this website, including images, logos, and text, is the property of Solid Distributor and is protected by applicable copyright and intellectual property laws.
7.2. You may not reproduce, distribute, or use any content from this website without prior written permission from us.
Limitation of Liability
8.1. Solid Distributor shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
8.2. In no event shall our total liability exceed the amount you paid for the product.
Governing Law
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United States of America.